You will learn the basics of IT Service Management according to ITIL4 at Foundation Level. This includes the basic ITIL4 principles, practices and roles. During the training you will acquire the necessary language skills and prepare yourself optimally for the official ITIL4 Foundation examination. The ITIL Foundation exam tests the theoretical knowledge you have acquired so that you can move confidently in IT Service Management practice and successfully master the further path to becoming a Managing Professional or Leader.

The ITIL4 Foundation of SERVIEW is officially accredited and meets the requirements of the Official Accreditor of ITIL (AXELOS). This gives you the guarantee that you will be taught all the key contents of ITIL.

The SERVIEW Virtual Live Classroom (VLC) training represents a new form of learning. You will learn live and in constant dialogue with an experienced SERVIEW trainer the entire training content of the corresponding module. The SERVIEW Workbook principle is also used. No boring PowerPoint presentations, but as in SERVIEW presence training, the contents are developed together with you. By using our interactive learning platform and the education package sent to you in advance, you have all the possibilities of a normal training course at your disposal. Get in touch, ask questions, give the trainer immediate feedback on his explanations - our platform offers you all these functions. You solve the group work of a face-to-face training in separate rooms and present the results to the entire classroom. For training courses with certification, you can take the exam flexibly online, and you can choose the date of the exam yourself.

SERVIEW VLC Trainings are a new attractive learning option and all you need is a workstation with a stable internet connection, a headset and a webcam. With our Education Package you will receive the literature, the workbook and all necessary training documents in advance.

The training consists of different contents and aspects, which flow into each other. The training is based on the official syllabus. Basically you will learn the ITIL4 theory and prepare for the ITIL4 Foundation exam.

• Basic concepts of service management
• Basic concepts of ITIL4
• Definitions and Key Terms for ITIL Practices
• The 34 ITIL Practices and their integration into the Service Value Chain
• Continual improvement
• Change control
• Incident Management
• Problem Management
• Service Request Management
• Service Desk
• Service Level Management
• Examination preparation and execution

For example, you are a manager or employee of a service or IT organization, a manager, a managing director, an IT professional or a business manager. Or you would like to acquire a basic understanding of ITIL and obtain the official certificate.

You'll need the ITIL Foundation certificate (ITIL 2011, ITIL V3 or ITIL V3 Foundation Bridge)
in order to be able to take the exam.

The training starts at 9.00 (Time zone Europe/Berlin) and ends at 16.00. There are sufficient breaks (coffee breaks, lunch break) during the training.

After the training you will want to have obtained new skills and knowledge. The ITIL 4 Foundation training by SERVIEW enables you the following:

• You can work actively and effectively in an ITIL4 compliant environment and deal with the concept of the Service Value System.
• You will be able to correctly classify the core concepts of ITIL4 and define principles, practices, processes and roles.
• You are familiar with the business benefits of ITIL and recognize how added value is generated by the agile and lean use of ITIL practices.
• You will receive a globally recognized, current and valid certificate that officially confirms your knowledge.
• You open up new career steps and you can participate in all advanced ITIL v3 and ITIL4 trainings such as our ITIL Expert Trainings and ITIL Intermediate Trainings.