ITIL® 4 Managing Professional Create, Deliver & Support (CDS) Virtual Live Classroom

Trainings » ITIL » ITIL 4 Managing Professional Create, Deliver & Support (CDS) Virtual Live Classroom

 ITIL®4 Managing Professional: Create, Deliver & Support (CDS) Virtual Live Classroom

This 2.5 day training course for ITIL® 4 Specialist: Create, Deliver & Support (CDS) is intended for all those with ITIL 4 Foundation certification who wish to delve deeper into ITIL 4 and its practices and to achieve ITIL 4 Managing Professional status.

You will acquire the knowledge to develop, deliver and support services (Create, Deliver & Support), and how the necessary value streams are integrated via value streams and activities. In doing so, you will deepen your basic knowledge from the Foundation and treat the practices, processes and activities in the necessary depth and practical relevance. At the end of the training you will be able to pass the official exam and to profitably align the services of your organisation.


  • Live training with a real trainer
  • Training according to the SERVIEW Workbook-Principle®
  • Digital training documents
  • No travel time and costs
  • Anywhere
  • Online exam at a date of your choice


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Not using PowerPoint in our trainings.

The Workbook Principle guarantees that you'll avoid endless slides and boring frontal instruction. Instead, you'll work on vivid flip charts and develop the contents of your workbook together with the trainer. This ensures a verifiably better knowledge transfer.

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Naturally, we are officially accredited by the highest authority for all the trainings we offer. The exceptional thing is that all our trainers are permanent and accredited consultants of SERVIEW – this means that you'll always get 100% SERVIEW. The unique Workbook Principle we use to enrichen our trainings make them the best rated trainings in Europe. 

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1325 p.P.

plus statutory VAT

+ Examination fee
€ 370 p.P. plus statutory VAT

+ Exam insurance
€ 74 p.P. plus statutory VAT.

2.5 days

The ITIL4 qualification scheme
Klick to download
Price (VAT excluded)
Mon 05/12/22 - Wed 07/12/22
Radu G.  
1325 €
Mon 20/03/23 - Wed 22/03/23
1325 €
Mon 20/03/23 - Wed 22/03/23
1325 €
Mon 03/07/23 - Wed 05/07/23
1325 €
Mon 11/09/23 - Wed 13/09/23
1325 €

Learning goal

This 2.5 day training provides an understanding of how to integrate different value streams and activities to develop, deliver and support IT supported products and services and relevant practices, processes, methods and tools - Create, Deliver & Support. In addition, this training provides an understanding of service performance, service quality and improvement methods.

The successful completion of the ITIL 4 Create, Deliver & Support qualification is one of the prerequisites for achieving the ITIL 4 Managing Professional level, which proves the candidate's practical and technical knowledge of the use of successful, modern IT-capable services, teams and workflows.

The ITIL 4 MP Create, Deliver & Support Training from SERVIEW is officially accredited and meets the requirements of the Official Accreditor of ITIL 4 (AXELOS). This gives you the guarantee that you will be taught all the key contents of ITIL 4.


The SERVIEW Virtual Live Classroom (VLC) training represents a new form of learning. You will learn live and in constant dialogue with an experienced SERVIEW trainer the entire training content of the corresponding module. The SERVIEW Workbook principle is also used. No boring PowerPoint presentations, but as in SERVIEW presence training, the contents are developed together with you. By using our interactive learning platform and the education package sent to you in advance, you have all the possibilities of a normal training course at your disposal. Get in touch, ask questions, give the trainer immediate feedback on his explanations - our platform offers you all these functions. You solve the group work of a face-to-face training in separate rooms and present the results to the entire classroom. For training courses with certification, you can take the exam flexibly online, and you can choose the date of the exam yourself.

SERVIEW VLC Trainings are a new attractive learning option and all you need is a workstation with a stable internet connection, a headset and a webcam. With our Education Package you will receive the literature, the workbook and all necessary training documents in advance.

Training contents

You will acquire the knowledge to develop, deliver and support services (Create, Deliver & Support), and how the necessary activities are integrated via Value Streams. To enable you to link what you have learnt to your own practice in the best possible way, you will be given practical examples and aspects on a regular basis. The ITIL 4 Create, Deliver & Support training covers the following topics:

  • Application of Value Streams and activities to the:
    • Design & transition of services and components
    • Obtain/build of service components
    • Deliver & support of live products and services
    • model examples for Value Stream application

  • Organisation and framework for Value Streams & 4 types for organisational structures
  • know how relevant ITIL 4 practices contribute to CDS
  • methods for prioritisation and workflow management
  • 5 techniques for demand management
  • 12 ITIL practices relevant to CDS
  • culture on organisational structures
  • culture on organisational structures Team and employee level
  • 10 steps to a customer-oriented organisation
  • measurement of service performance


You are in possession of the ITIL 4 Foundation certificate and would like to get to know ITIL 4 and its practices in more depth. You are aiming for the ITIL 4 Managing Professional Status.


You are in possession of the ITIL 4 Foundation certificate.


The training starts at 9.00 (Time zone Europe/Berlin) and ends at 16.00. There are sufficient breaks (coffee breaks, lunch break) during the training.

Exam details


90 minutes. You will take the online exam on a date of your choice after the training.

Questions40 multiple choice questions with 4 possible answers each, of which only one is correct at a time
More infoTo pass the exam you must achieve 28 points (70%). The maximum score is 40 (100%). No aids are permitted.
Examination languagesEnglish

This training enables you to

After the training you want to have new skills and knowledge. You learn...

  • ...improving existing processes and practices
  • ...effective management of IT teams
  • ...optimising value streams and workflows
  • ...the prerequisite for aligning digital services with business strategy
  • demand- to develop oriented
  • integrate new agile methods into your service management
  • ...lean, how to integrate agile and DevOps working methods into your service management
  • to implement an effective and lean service management organisation

In-house Trainings

We are also happy to provide all our trainings as customised and personal in-house trainings. You'll decide when, where and on what scale. Further information is available here.

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Catch up on current topics and developments as well as new challenges and problems through our regular webinars. You will find information here.