FAQ VLC-Trainings

Trainings » Why Serview » Frequently Asked Question FAQ VLC-Trainings

FAQ VLC-Trainings

Trainings » Why Serview » Frequently Asked Question FAQ VLC-Trainings

WHAT IS A VLC-TRAINING?

We understand a VLC-Training as a real live training with a real trainer, who explains and trains real participants with the help of our Workbook-Principle®. The participants take part in the live training at fixed dates (date and time) via the Internet. VLC is therefore to be understood like a classroom training, but online.

WICH TRAININGS ARE THERE AS VLC VARIANT?

We basically offer all our trainings as a separate VLC variant. The VLC trainings, which we currently offer as open dates can be found here. If you are interested in a training that you cannot find on the website, please contact:
+49 (0) 6172 17744-60 or education@serview.de.

HOW LONG IN ADVANCE DO I HAVE TO REGISTER FOR VLC-TRAINING?

You can register up to one day before the training. For registrations less than 7 days before the training date, you will receive the training documents in digital form. For trainings that take place in more than 7 days, you can also receive your training documents as a print version for an additional charge.

WHAT ARE THE TECHNICAL REQUIREMENTS?

To participate in a VLC training you need a stable internet connection (1 Mbps or faster), a PC or tablet with an up-to-date internet browser and audio function (input and output). A webcam is not absolutely necessary. You can also find further information here: www.gotomeeting.com/de-de/training/online-training-support

HOW CAN I BOOK VLC-TRAINING?

If you would like to participate in an open VLC training according to our training calendar, you can book the training directly on our website or you can create an instant quote there and send it to us signed. Of course, you can also register for a training or get a special offer by calling: +49 (0) 6172 17744-60

For all questions regarding your in-house VLC training (Corporate Training) we are at your service:
+49 (0) 6172 17744-60 from 8.00 to 18.00 hours.

COSTS A VLC-TRAINING EXACTLY AS A PRESENT TRAINING?

The prices for a VLC training are lower compared to classroom training.

WHO TEACHES THE VLC-TRANINGS?

In all our VLC trainings we only use our own, permanently employed and perfectly trained SERVIEW trainers. These trainers are additionally trained to conduct VLC trainings.

HOW MANY PARTICIPANTS CAN TAKE PART IN A VLC-TRAINING?

Up to 20 participants can participate in a VLC training. On average, 9.6 participants have taken part in each SERVIEW VLC training in the last years.

WHAT ARE THE GENERAL TRAINING PERIODS?

In order to keep the screen working time in a VLC training to a minimum, the daily scheduled training times are 9.00 - 16.00 hrs. Every approx. 60 minutes there are breaks for recovery. A lunch break of 60 minutes is also planned.

ARE THERE GARANTEE DATES FOR VLC-TRAININGS?

Yes - there are also warranty dates for the VLC trainings on the SERVIEW website. These dates are fixed, assigned to a SERVIEW trainer and are guaranteed to take place from the first registration onwards.

WHEN AND HOW DO I GET MY TRAINING UNDERLAYS?

You will receive the training documents in time before the training as a digital PDF file or, if desired, as a print version.

WHAT IS EVERYTHING IN THE TRAINING PANELS?

Pro VLC-Training we have developed an education package. The digital education package always consists of a training workbook (the actual training material) and, if necessary, additional material such as sample exams, posters, reference book (extended technical information) and technical literature. The Education Package as print version also consists of a ballpoint pen and a writing pad.

WHEN AND HOW DO I GET MY ACCESS DATA FOR VLC-TRAINING?

You will receive your access data from our training management by e-mail in good time before the training.

HOW CAN I TEST WHETHER MY TECHNOLOGY WORKS?

After you have received your personal access data (training ID) from us by e-mail, you can test your technique with the training software.

WHAT LEARNING ENVIRONMENT SHOULD I CREATE FOR MY VLC-TRAINING?

Create a well-ventilated place where you can take part in the VLC training via PC or tablet in peace and quiet and without background noise. The best thing is to sit down at a desk, spread out the training documents in front of you, get colored pencils (four colors), a pencil, sharpener, eraser and a highlighter. Last but not least, make sure you get some drinks and maybe some snacks. Also make sure that your PC does not update during the training. Note: We also recommend that you dial into the VLC training about 15 minutes before the start to ensure a smooth start.

TO WHOM DO I WANT TO ME IF I HAVE TECHNICAL PROBLEMS?

You can reach us at +49 (0) 6172 17744-40 from 8.00 to 17.00 and you can also use the help of the following support page: support.logmeininc.com/de/gototraining

HOW CAN I TAKE PART IN TRAINING USING MY MOBILE DEVICE?

Download the GoToMeeting app from the App Store, Google Play Store or Windows Store first

No worries, the app works equally well with GoToMeeting, GoToWebinar and GoToTraining Once you install the app, participation is similar to attending from a computer. Simply click on the URL in the invitation email or open the app and enter the session ID.

Note: In general it is also possible to participate in the VLC training via a smartphone. Due to the screen size we do not recommend this.

WHICH SYSTEM REQUIREMENTS ARE NECESSARY FOR PARTICIPATION IN VLC-TRAINING?

For PC users:

  • Internet Explorer 9, Mozilla Firefox 34, Google Chrome 39 (JavaScript enabled) or the latest version of the respective browser
  • Windows XP, Windows Server 2008 or newer
  • Cable modem, DSL or faster Internet connection (1 Mbps or faster)
  • Dual-core processor with 2.4 GHz or faster with at least 2 GB RAM recommended

For Mac users:

  • Safari 6, Firefox 34, Google Chrome 39 (JavaScript enabled) or the latest version of the respective browser
  • Mac OS X 10.8 (Mountain Lion) or newer
  • Cable modem, DSL or faster Internet connection (1 Mbps or faster)
  • Intel processor with at least 2 GB RAM or better recommended

WHEN IS THE VIRTUAL ROOM OPEN TO PARTICIPANTS ON THE DAY OF TRAINING?

The trainer always opens the virtual classroom at 8.45 a.m. and closes it again 30 minutes after the training.

ARE THERE CERTAIN CONDUCT RULES IN VLC-TRAINING?

As in face-to-face training, a few important communication rules also apply in VLC training. Here we have compiled a few of them for you:

  • Please report first if you want to say something. (Raise digital hand)
  • Please use the text chat if you have a question. (Chat)
  • Please inform the trainer (via audio or chat) if you are not available.
  • Avoid background noise.

CAN I ENTERAIN MYSELF WITH OTHER PARTICIPANTS IN TRAINING?

As in a face-to-face training, you can also talk to other participants at any time.

HOW CAN I QUESTION IN VLC-TRAINING?

You can ask your question at any time by speaking (don't forget to raise your hand digitally) or by using the chat tool.

CAN THE TRAINER SEE WHETHER I AM FOLLOWING THE TRAINING?

The trainer can use the software to see if the participants have the training software as their primary window on the screen.

CAN OTHER PARTICIPANTS SEE ME OR CAN I SEE OTHER PARTICIPANTS?

Yes, if you want, you can transmit your image to the trainer and the other participants via webcam. This is possible for all other participants and also for the trainer.

WHAT DO I DO IF I HAVE TECHNICAL PROBLEMS DURING THE TRAINING?

If technical problems occur during the training, you are no longer able to participate in the training and you could exclude a local disturbance (e.g. malfunction of your internet connection, your PC is defective, ...), please contact our training management at +49 (0) 6172 17744-40

IT IS A TEST PREPARATION IN TRAINING?

Whenever there is an official exam for the training, there is also an exam preparation in the VLC training. You will take the exam itself online after the training.

WILL THE TRAINING BE RECORDED?

The complete training is not recorded. However, the trainer is able to record certain contents of the training and make them available to the participants after the training. For recording training sequences, however, the trainer always requires the consent of all participants.

WHEN AND HOW DO I TAKE AN EXAM?

For VLC trainings with an official exam you have the possibility to take the exam online after the training for a fee. Each examination house, e.g. PEOPLECERT, has its own guidelines and procedures. Your trainer will give you detailed information about this in the VLC training.

WHEN DO I GET MY TEST RESULT?

In general, you will receive your result directly after your online exam.

DID I HAVE ACCESS TO MY DOCUMENT AFTER THE TRAINING?

Yes, all documents that we have sent you by mail (Digital Education Package) or by post (Education Package) remain with you.

Click here.