ITIL® Foundation Modul 1 Introduction & Strategy

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ITIL Foundation Modul 1 Introduction & Strategy

Friday is Live Online Day at SERVIEW The first of fou module deals wth the basics of ITIL and the first lifecylcle phase service strategy. Learn the contents of the first module of the official ITIL Foundation in an online classroom together with a trainer present online. 

The ITIL Foundation is the first step into the world of IT service management and the basis for all following ITIL trainings. In this module, you'll get to know the principles of the ITIL philosophy and deal with the first service lifecycle phase service strategy. After this, you'll be prepared to participate in module 2.

Im Preis enthalten:

  • Live training with a trainer
  • Training based on the SERVIEW Workbook Principle®
  • eBook 'ITIL - Alles was man wissen muss' (300 pages – value € 40) )
  • Training documents sent by mail

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WORKBOOK PRINCIPLE

Not using PowerPoint in our trainings.

The Workbook Principle guarantees that you'll avoid endless slides and boring frontal instruction. Instead, you'll work on vivid flip charts and develop the contents of your workbook together with the trainer. This ensures a verifiably better knowledge transfer.

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ACCREDITATIONS

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Naturally, we are officially accredited by the highest authority for all the trainings we offer. The exceptional thing is that all our trainers are permanent and accredited consultants of SERVIEW – this means that you'll always get 100% SERVIEW. The unique Workbook Principle we use to enrichen our trainings make them the best rated trainings in Europe. 

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OUR REVIEW SYSTEM

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245 p.P.

plus statutory VAT

0.5 days

9.00 to 12.30

Methods

SERVIEW's Live Online Training represents a new way of learning. You'll learn all the training contents of the respective module live and in constant dialogue with an experienced SERVIEW trainer. You'll also use the SERVIEW Workbook Principle. No boring PowerPoint presentations, we'll work through the contents together with you, just as in SERVIEW face-to-face trainings. Through the use of our interactive learning platform and the education package sent to in advance, you'll have all the possibilities you'd have in a normal training. Give your input, ask questions, give the trainer instant feedback on his or her statements - all these functions are made possible by our platform. The group assignments of a face-to-face training are worked on in separate rooms and you'll present the results in the common classroom. In trainings that lead to certifications, you'll take the exam flexibly online which gives you the possibility to freely choose your exam date.

 

SERVIEW Live Online Trainings are a new and attractive way to learn, and you'll only need a workplace with a stable internet connection, a headset and a webcam for it. Our education package that is sent to you in advance includes the literature, workbook and training documents you'll need for the training.

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(Darstellung des SERVIEW Live-Online Training)

Training contents

The module is based on the official syllabus and ITIL version 2011. In a nutshell, you'll learn the theory of ITIL and prepare for the Foundation exam.

  • IT service management in practice
  • The service lifecycle
  • The lifecycle phase service strategy

Participants

You might be a service or IT organisation manager or employee, leader, CEO, IT professional or business manager. Or maybe you wish to gain a fundamental understanding of ITIL and acquire the official certificate.

Requirements

You need no previous knowledge to participate in the first module of the ITIL Foundation training.
All necessary contents are communicated during the training. 

Agenda

Module 1 9 a.m. to 12:30 p.m. Training

Exam details

Duration60 minutes
You'll take the exam directly after module 4
Questions40 multiple choice questions
Additional information You'll need 26 points (65%) to pass the exam.
The maximum score is 40 points (100%).
No aids are allowed, and the exam is not scenario-based.
CreditsFor passing the ITIL Foundation exam you'll receive 2 ITIL credits.
Exam languagesGerman and English
Exam institutePEOPLECERT

Further trainings

The following trainings are often booked together with the Certified HR Service Manager training:

This training enables you to

The ITIL Foundation training by SERVIEW consisting of modules 1-4 enables you the following:

  • You'll be able to work actively and efficiently in an ITIL-compliant environment and will know how to deal with the service lifecycle concept.
  • You'll be able to correctly classify the key terms of ITIL and to define functions, processes and roles.
  • You'll know the business benefits of ITIL and recognise the added value of the different phases.
  • You'll obtain a globally recognised and valid certificate that officially confirms your skills and knowledge.
  • You'll open yourself new career possibilities and be able to participate in advanced ITIL Trainings, such as our ITIL Expert trainings and ITIL Intermediate trainings. 

How to implement IT Service Management

Poster

Download

What is ITIL?

"What is ITIL?" In this short and simple explanatory video, why ITIL is the service management framework for all companies providing services.

In-house Trainings

We are also happy to provide all our trainings as customised and personal in-house trainings. You'll decide when, where and on what scale. Further information is available here.

Webinars – know more

Catch up on current topics and developments as well as new challenges and problems through our regular webinars. You will find information here.