ITIL® Expert Modul 5 Service Improvement

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ITIL Expert Modul 5 Continual Service Improvement

Friday is Live Online Day at SERVIEW The fifth of six modules deals with the lifecycle phase service strategy. Learn the contents of the fifth module in an online classroom together with a trainer present online. 

In our continual service improvement training, you'll learn all contents of this phase in the scope and depth necessary to actually use them in practice as an expert. During the training, you'll also prepare for the official exam which you can then take online according to your own schedule.

Included in the price:

  • Live training with a trainer
  • Online literature for preparation and follow-up
  • Official certificate sent as digital file within 48 hours
  • Training based on the SERVIEW Workbook Principle
  • eBook 'ITIL - Alles was man wissen muss' (300 pages – value € 40)
  • Training documents sent by mail
Edutainment instead of PowerPoint
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100.000 participants
Term guarantee

800 p.P.

plus statutory VAT

+ Examination fee
€ 295 p.P. plus statutory VAT

1 day

9.00 to 12.30
13.30 to 17.00

Learning objective

In the training, you'll learn all contents of the continual service improvement (CSI) phase. You'll work through all tools, processes and activities that are necessary in theory and in practice. In addition, you'll learn the methods and organisation of the phase. At the end of the training, you'll be able to pass the official exam and to continually improve the IT services of your organisation.

 

The ITIL Continual Service Improvement training by SERVIEW is officially accredited and fulfils the requirements of the Official Accreditor for ITIL (AXELOS). This means that all crucial ITIL contents are guaranteed to be communicated. 

Methods

SERVIEW's Live Online Training represents a new way of learning. You'll learn all the training contents of the respective module live and in constant dialogue with an experienced SERVIEW trainer. You'll also use the SERVIEW Workbook Principle. No boring PowerPoint presentations, we'll work through the contents together with you, just as in SERVIEW face-to-face trainings. Through the use of our interactive learning platform and the education package sent to in advance, you'll have all the possibilities you'd have in a normal training. Give your input, ask questions, give the trainer instant feedback on his or her statements - all these functions are made possible by our platform. The group assignments of a face-to-face training are worked on in separate rooms and you'll present the results in the common classroom. In trainings that lead to certifications, you'll take the exam flexibly online which gives you the possibility to freely choose your exam date.

 

SERVIEW Live Online Trainings are a new and attractive way to learn, and you'll only need a workplace with a stable internet connection, a headset and a webcam for it. Our education package that is sent to you in advance includes the literature, workbook and training documents you'll need for the training.

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(Darstellung des SERVIEW Live-Online Training)

Training contents

You'll learn the tools, methods and contents of the phase continual service improvement (CSI). The training consistently includes practical examples and aspects, so that you'll be able to link the knowledge you have acquired to your own work as well as possible.

  • Introduction to continual service improvement
  • Basic concepts and principles of continual improvement
  • Management and steering
  • Used techniques and methods of the improvement approach according to CSI
  • Continual service improvement processes
  • Implementation approaches
  • Organisation and technology
  • Challenges and understanding critical success factors and risks

Participants

You might be a CIO, CTO, IT manager or employee, leader, CEO, IT professional or might already be working with ITIL in your business. You deal with IT processes and services or want to become an expert in this field.

Requirements

You'll need the ITIL Foundation certificate (ITIL 2011, ITIL V3 or ITIL V3 Foundation Bridge) in order to be able to take the exam.

Agenda

Module 59:00 a.m. to 5:30 p.m. Training

Exam details

Duration90 minutes
You'll take the exam directly after the training
Questions8 scenario-based questions
Additional information You'll need 28 points (70%) to pass the exam. 
The maximum score is 40 points.
No aids are allowed.
For passing the ITIL CSI exam you'll receive 3 ITIL credits.
Exam languagesGerman and English
Exam institutePEOPLECERT

Further trainings

The following trainings are often booked together with the Certified HR Service Manager training:

This training enables you to

After the training you will want to have obtained new skills and knowledge. The ITIL Continual Service Improvement training by SERVIEW enables you the following:

  • You'll be able to support your organisation in the continual optimisation process as an expert and also to organise this process.
  • You'll be able to improve the IT services, processes and technologies of your business and your customers in a target-oriented manner.
  • You'll obtain a globally valid certificate that officially confirms your skills and knowledge.

How to implement IT Service Management

Poster

Download

What is ITIL?

"What is ITIL?" In this short and simple explanatory video, why ITIL is the service management framework for all companies providing services.

In-house Trainings

We are also happy to provide all our trainings as customised and personal in-house trainings. You'll decide when, where and on what scale. Further information is available here.

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Catch up on current topics and developments as well as new challenges and problems through our regular webinars. You will find information here.