ITIL® Expert Modul 2 Service Design

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ITIL Expert Modul 2 Service Design

Friday is Live Online Day at SERVIEW The first of six modules deals with the lifecycle phase service strategy. Learn the contents of the first module in an online classroom together with a trainer present online. 

In our service strategy training, you'll learn all contents of this phase in the scope and depth necessary to actually use them in practice as an expert. During the training, you'll also prepare for the official exam which you can then take online according to your own schedule.

Included in the price:

  • Live training with a trainer
  • Online literature for preparation and follow-up
  • Official certificate sent as digital file within 48 hours
  • Training based on the SERVIEW Workbook Principle
  • eBook 'ITIL - Alles was man wissen muss' (300 pages – value € 40)
  • Training documents sent by mail


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Not using PowerPoint in our trainings.

The Workbook Principle guarantees that you'll avoid endless slides and boring frontal instruction. Instead, you'll work on vivid flip charts and develop the contents of your workbook together with the trainer. This ensures a verifiably better knowledge transfer.

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Naturally, we are officially accredited by the highest authority for all the trainings we offer. The exceptional thing is that all our trainers are permanent and accredited consultants of SERVIEW – this means that you'll always get 100% SERVIEW. The unique Workbook Principle we use to enrichen our trainings make them the best rated trainings in Europe. 

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800 p.P.

plus statutory VAT

+ Examination fee
€ 295 p.P. plus statutory VAT

1 day

9.00 to 12.30
13.30 to 17.00

Learning objective

You'll work through the contents of service strategy. You'll deepen the knowledge you have gained in the Foundation training and deal with the processes and activities. At the end of the training, you'll be able to pass the official exam and align services with the businesses of your customers.

The ITIL Service Strategy training by SERVIEW is officially accredited and fulfils the requirements of the Official Accreditor for ITIL (AXELOS). This means that all crucial ITIL contents are guaranteed to be communicated. 


SERVIEW's Live Online Training represents a new way of learning. You'll learn all the training contents of the respective module live and in constant dialogue with an experienced SERVIEW trainer. You'll also use the SERVIEW Workbook Principle. No boring PowerPoint presentations, we'll work through the contents together with you, just as in SERVIEW face-to-face trainings. Through the use of our interactive learning platform and the education package sent to in advance, you'll have all the possibilities you'd have in a normal training. Give your input, ask questions, give the trainer instant feedback on his or her statements - all these functions are made possible by our platform. The group assignments of a face-to-face training are worked on in separate rooms and you'll present the results in the common classroom. In trainings that lead to certifications, you'll take the exam flexibly online which gives you the possibility to freely choose your exam date.


SERVIEW Live Online Trainings are a new and attractive way to learn, and you'll only need a workplace with a stable internet connection, a headset and a webcam for it. Our education package that is sent to you in advance includes the literature, workbook and training documents you'll need for the training.


(Darstellung des SERVIEW Live-Online Training)

Training contents

You'll learn the tools and contents of service strategy. The training consistently includes practical examples and aspects, so that you'll be able to link the knowledge you have acquired to your own work as well as possible.

  • Introduction into service strategy and its principles
  • Market definition
  • Service portfolio development
  • Demand management and governance
  • Aligning skills and resources within the organisation
  • Examining challenges, success factors and risks
  • Organising the service strategy (e.g. role definition, RACI)
  • Managing and implementing the strategy
  • Service portfolio management, financial management, demand management and business relationship management 


You might be a service or IT organisation manager or employee, leader, CEO, IT professional or might already be working with ITIL in your business. You deal with processes and services or want to become an expert in this field.


You'll need the ITIL Foundation certificate (ITIL 2011, ITIL V3 or ITIL V3 Foundation Bridge) in order to be able to take the exam. 


Module 19:00 a.m. to 5:30 p.m. Training

Exam details

Duration90 minutes  
You'll take the exam directly after the training
Questions8 scenario-based questions
Additional information You'll need 28 points (70%) to pass the exam.
The maximum score is 40 points (100%).
No aids are allowed.
CreditsFor passing the ITIL SS exam you'll receive 3 ITIL credits.
Exam languagesGerman and English
Exam institutePEOPLECERT

Further trainings

The following trainings are often booked together with the Certified HR Service Manager training:

This training enables you to

The ITIL Service Strategy training by SERVIEW enables you the following: 

  • You'll have a complete overview of service strategy and thus be able to effectively participate in the introduction of a strategy.
  • You'll be able to develop a successful strategy for your organisation, because you'll know all critical success factors and risks.
  • You'll be able to define the correct markets and align the resources of your IT organisation.
  • You'll obtain a globally valid certificate that officially confirms your skills and knowledge. 

How to implement IT Service Management



What is ITIL?

"What is ITIL?" In this short and simple explanatory video, why ITIL is the service management framework for all companies providing services.

In-house Trainings

We are also happy to provide all our trainings as customised and personal in-house trainings. You'll decide when, where and on what scale. Further information is available here.

Webinars – know more

Catch up on current topics and developments as well as new challenges and problems through our regular webinars. You will find information here.