ITIL Expert Modul 1 Service Strategy
Friday is Live Online Day at SERVIEW The first of six modules deals with the lifecycle phase service strategy. Learn the contents of the first module in an online classroom together with a trainer present online.
In our service strategy training, you'll learn all contents of this phase in the scope and depth necessary to actually use them in practice as an expert. During the training, you'll also prepare for the official exam which you can then take online according to your own schedule.
Included in the price:
- Live training with a trainer
- Online literature for preparation and follow-up
- Official certificate sent as digital file within 48 hours
- Training based on the SERVIEW Workbook Principle
- eBook 'ITIL - Alles was man wissen muss' (300 pages – value € 40)
- Training documents sent by mail
€ 800 p.P.
plus statutory VAT
+ Examination fee
€ 295 p.P. plus statutory VAT
9.00 to 12.30
13.30 to 17.00
You'll work through the contents of service strategy. You'll deepen the knowledge you have gained in the Foundation training and deal with the processes and activities. At the end of the training, you'll be able to pass the official exam and align services with the businesses of your customers.
The ITIL Service Strategy training by SERVIEW is officially accredited and fulfils the requirements of the Official Accreditor for ITIL (AXELOS). This means that all crucial ITIL contents are guaranteed to be communicated.
SERVIEW's Live Online Training represents a new way of learning. You'll learn all the training contents of the respective module live and in constant dialogue with an experienced SERVIEW trainer. You'll also use the SERVIEW Workbook Principle. No boring PowerPoint presentations, we'll work through the contents together with you, just as in SERVIEW face-to-face trainings. Through the use of our interactive learning platform and the education package sent to in advance, you'll have all the possibilities you'd have in a normal training. Give your input, ask questions, give the trainer instant feedback on his or her statements - all these functions are made possible by our platform. The group assignments of a face-to-face training are worked on in separate rooms and you'll present the results in the common classroom. In trainings that lead to certifications, you'll take the exam flexibly online which gives you the possibility to freely choose your exam date.
SERVIEW Live Online Trainings are a new and attractive way to learn, and you'll only need a workplace with a stable internet connection, a headset and a webcam for it. Our education package that is sent to you in advance includes the literature, workbook and training documents you'll need for the training.fileadmin/redakteur/bilder/vlc/vlc_serview.png
(Darstellung des SERVIEW Live-Online Training)
You'll learn the tools and contents of service strategy. The training consistently includes practical examples and aspects, so that you'll be able to link the knowledge you have acquired to your own work as well as possible.
- uction into service strategy and its principles
- Market definition
- Service portfolio development
- Demand management and governance
- Aligning skills and resources within the organisation
- Examining challenges, success factors and risks
- Organising the service strategy (e.g. role definition, RACI)
- Managing and implementing the strategy
- Service portfolio management, financial management, demand management and business relationship management
You might be a service or IT organisation manager or employee, leader, CEO, IT professional or might already be working with ITIL in your business. You deal with processes and services or want to become an expert in this field.
You'll need the ITIL Foundation certificate (ITIL 2011, ITIL V3 or ITIL V3 Foundation Bridge) in order to be able to take the exam.
|Module 1||9:00 a.m. to 5:30 p.m.||Training|
|Duration||90 minutes |
You'll take the exam directly after the training
|Questions||8 scenario-based questions|
|Additional information|| You'll need 28 points (70%) to pass the exam. |
The maximum score is 40 points (100%).
No aids are allowed.
|Credits||For passing the ITIL SS exam you'll receive 3 ITIL credits.|
|Exam languages||German and English|
This training enables you to
The ITIL Service Strategy training by SERVIEW enables you the following:
- You'll have a complete overview of service strategy and thus be able to effectively participate in the introduction of a strategy.
- You'll be able to develop a successful strategy for your organisation, because you'll know all critical success factors and risks.
- You'll be able to define the correct markets and align the resources of your IT organisation.
- You'll obtain a globally valid certificate that officially confirms your skills and knowledge.
What is ITIL?
"What is ITIL?" In this short and simple explanatory video, why ITIL is the service management framework for all companies providing services.