ITIL® Service Design (SD)

Training » Classroom » Service Management » ITIL » Trainings » ITIL Service Design

ITIL Service Design (SD)

Over the course of only 5 days, you'll become an expert in designing ITIL-based services that meet all requirements.

You'll learn all relevant aspects of the Service Design phase and prepare for using your knowledge in practice. You'll receive a deep insight into the processes, functions and challenges of this phase. During the training, you'll also prepare for the official exam which you'll take at the end of the training. This means that you'll become a Certified Service Expert for service design in only 2.5 days.

Your advantages:

    • Online literature for your preparation
    • Workbook, reference book & high-quality training setup
    • Top location including meals
    • Exam & result within the training
    • Official certificate sent as digital file within 48 hours


      Trainings that are 100% guaranteed to take place at one glance.

      Our guaranteed date icon  immediately shows you which events take place without compromise!
      For you, this simply means:
      The date guarantee gives you a 100% guarantee on the date and the location

      Lern more


      Not using PowerPoint in our trainings.

      The Workbook Principle guarantees that you'll avoid endless slides and boring frontal instruction. Instead, you'll work on vivid flip charts and develop the contents of your workbook together with the trainer. This ensures a verifiably better knowledge transfer.

      Lern more



      Naturally, we are officially accredited by the highest authority for all the trainings we offer. The exceptional thing is that all our trainers are permanent and accredited consultants of SERVIEW – this means that you'll always get 100% SERVIEW. The unique Workbook Principle we use to enrichen our trainings make them the best rated trainings in Europe. 

      Lern more


      Over 5.000 reviews with an average of 4.5 stars.

      You'll find meaningful reviews of all our trainings. At the top, you'll see how our participants have liked the training (1-5 stars). By clicking the stars, you can view the reviews in detail.

      This review system gives you a good impression of our quality and contents.

      Lern more

      1500 p.P.

      plus statutory VAT

      + Examination fee
      € 275 p.P. plus statutory VAT

      + Exam insurance
      € 49 p.P. plus statutory VAT.

      2.5 days

      Including exam

      PMI: Up to 11 PDUs
      for this training
      More under "Benefits"

      Zeitraum Place Trainer Price (VAT excluded)
      Wed 31/07/19 - Fri 02/08/19 Frankfurt Michael H. 1500 €

      Learning goal

      You'll work through the contents of the Service Design phase of the ITIL service lifecycle. You'll deepen the knowledge you have gained in the Foundation training and deal with the processes and activities in the necessary depth and close to practice. At the end of the training, you'll be able to pass the official exam and align the services of your organisation in a profitable manner.

      The ITIL Service Design training by SERVIEW is officially accredited and fulfils the requirements of the Official Accreditor for ITIL (AXELOS). This means that all crucial ITIL contents are guaranteed to be communicated.


      You wouldn't want dry PowerPoint presentations and neither would we.
      At SERVIEW, we have combined entertainment and sustainable learning.

      • Working with professional literature and case studies
      • Learning with the Workbook-Principle®
      • Lectures and tutorial dialogue
      • Group work and exchange of experiences
      • Participant presentations and personal feedback

      During the Service Design training, you'll work with different media and learning techniques and experience a new way of learning. For your training, you'll receive accredited and exquisite professional literature, our workbook and the reference book. Your training includes different knowledge transfer methods. These are, for example, lectures, tutorial dialogue, group work and participant presentations. To ensure that you'll be ideally prepared for your exam, the training includes discussions about actual exam contents and working on sample exams.

      An important ingredient of our method is the competency of our trainers. Their education is always obtained from accredited experts. This is ensured through a strict internal education programme and the concluding audit based on the requirements of the Official Accreditor.

      All our trainers also work actively as consultants. This enables us to give you real examples and to approach your problems in an optimal manner. The combination of training and consulting guarantees you the best possible ITIL Expert for your ITIL Service Design (SD) training.

      Training contents

      You'll learn the tools and contents of the service design phase. The training consistently includes practical examples and aspects so that you'll be able to link the knowledge you have acquired to your own work as well as possible.

      • Principles of service design and an introduction to it
      • Management of the service design processes
      • Service level management, supplier management, capacity management
      • Service catalogue management, availability management, IT service continuity management
      • Data security management and design
      • Different implementation approaches
      • Organising service design
      • Technological concepts and considerations
      • Critical challenges, success factors and risks


      You might be a service or IT organisation manager or employee, leader, CEO, IT professional or might already be working with ITIL in your business. You deal with processes and services or want to become an expert in this field.


      You'll need the ITIL Foundation Certificate (ITIL 2011, ITIL V3 or ITIL V3 Foundation Bridge) in order to be able to take the exam.


      Day 11:30 p.m. to 6:30 p.mTraining
      Day 28:30 a.m. to 6:30 p.m.Training
      Day 308:30 a.m. to 3:30 p.m
      3:30 p.m. to 5:30 p.m.
      Service Design exam

      Exam details

      Duration90 minutes
      You'll take the exam directly after the training
      Questions8 scenario-based questions
      Additional information You'll need 28 points in each exam (70%) to pass.
      The maximum score is 40 points (100%).
      No aids are allowed.
      CreditsFor passing the ITIL SD exam you'll receive 3 ITIL-Credits
      Exam languageEnglish
      Exam institutePEOPLECERT

      This training enables you to

      After the training you will want to have obtained new skills and knowledge.

      • The ITIL Service Design training by SERVIEW enables you the following:
      • You'll have a wide overview of service design and be able to use it for designing new or changed services for your organisation in an optimal manner.
      • You'll know the requirements of an IT service in each individual lifecycle phase.
      • You'll obtain a globally valid certificate that officially confirms your skills and knowledge.

      PDUs for this training

      In the context of your PMI recertification, you'll receive the following PDUs for our training:

      Training             Technical  Leadership  Strategic  Gesamt     
      PMP® & PgMP®30811 PDUs
      PMI_ACP®0088 PDUs
      PMI_RMP®0088 PDUs
      PMI_SP®0088 PDUs
      PfMP®0088 PDUs
      PMI_PBA®0088 PDUs

      How to implement IT Service Management



      What is ITIL?

      "What is ITIL?" In this short and simple explanatory video, why ITIL is the service management framework for all companies providing services.

      In-house Trainings

      We are also happy to provide all our trainings as customised and personal in-house trainings. You'll decide when, where and on what scale. Further information is available here.

      Webinars – know more

      Catch up on current topics and developments as well as new challenges and problems through our regular webinars. You will find information here.