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The SERVIEW Workbook-Concept
The SERVIEW "Workbook-Prinzip" (Workbook Concept) is different: there are no tedious presentations. Instead, the instructor uses a flip chart and a pen. And rather than just quickly reading out a script, he speaks freely and writes the most important points down one by one. At the same time, the course participants fill in their workbooks, completing the same chart. Actively following along and taking part makes the information much easier for them to remember.
What is ITIL?
"What is ITIL?" In this short and simple explanatory video, why ITIL is the service management framework for all companies providing services.