Efecte
ITSM-TOOLS » Efecte
Efecte
ITSM-TOOLS » Efecte
Manufacturer
Software solution
Name:Efecte Edge for ITSM
Certified version:2017.2
Number of certified processes:
15 in It service management (of 18 possible processes)
12 in hr service management (of 14 possible processes)
Category
This software was awarded in the categorie "It service management (ITIL)".
Certified processes
- SERVICE CATALOGUE MANAGEMENT
- SERVICE LEVEL MANAGEMENT
- FINANCIAL MANAGEMENT (FOR SERVICES)
- AVAILABILITY MANAGEMENT
- IT SERVICE CONTINUITY MANAGEMENT
- INFORMATION SECURITY MANAGEMENT
- CHANGE MANAGEMENT
- SERVICE ASSET AND CONFIGURATION MANANGEMENT
- KNOWLEDGE MANAGEMENT
- EVENT MANAGEMENT
- INCIDENT MANAGEMENT
- PROBLEM MANAGEMENT
- ACCESS MANAGEMENT
- REQUEST FULFILMENT
- BUSINESS RELATIONSHIP MANAGEMENT (KUNDENZUFRIEDENHEIT)