Efecte

CERTIFIEDTOOL » Efecte

Efecte

CERTIFIEDTOOL » Efecte

Manufacturer

Contact

Efecte Germany GmbH

Sonnenstraße 23
80331 München

T +49 89 7167792 90
 
info.de@efecte.com

www.efecte.de

Software solution

Name:Efecte Edge for ITSM
Certified version:2017.2
Number of certified processes:
15 in It service management (of 18 possible processes)
12 in hr service management (of 14 possible processes)

Category

This software was awarded in the categorie "It service management (ITIL)".

Certified processes

  • SERVICE CATALOGUE MANAGEMENT
  • SERVICE LEVEL MANAGEMENT
  • FINANCIAL MANAGEMENT (FOR SERVICES)
  • AVAILABILITY MANAGEMENT
  • IT SERVICE CONTINUITY MANAGEMENT
  • INFORMATION SECURITY MANAGEMENT
  • CHANGE MANAGEMENT
  • SERVICE ASSET AND CONFIGURATION MANANGEMENT
  • KNOWLEDGE MANAGEMENT
  • EVENT MANAGEMENT
  • INCIDENT MANAGEMENT
  • PROBLEM MANAGEMENT
  • ACCESS MANAGEMENT
  • REQUEST FULFILMENT
  • BUSINESS RELATIONSHIP MANAGEMENT (KUNDENZUFRIEDENHEIT)