ManageEngine

CERTIFIEDTOOL » ManageEngine

ManageEngine

CERTIFIEDTOOL » ManageEngine

Manufacturer

Contact

MicroNova AG

Michaela Hall

Unterfeldring 17
D-85256 Vierkirchen

T +49 81 39 / 93 00-456
 
sales-ManageEngine@micronova.de

www.ManageEngine.de

Software solution

Name: ServiceDesk Plus
Certified version: 9.3 
Number of certified processes:
10 in It service management (of 18 possible processes)

Category

This software was awarded in the categorie "It service management (ITIL)".

Certified processes

  • SERVICE LEVEL MANAGEMENT
  • CHANGE MANAGEMENT
  • SERVICE ASSET AND CONFIGURATION MANAGEMENT
  • KNOWLEDGE MANAGEMENT
  • INCIDENT MANAGEMENT
  • PROBLEM MANAGEMENT
  • ACCESS MANAGEMENT
  • REQUEST FULFILMENT
  • SERVICE REPORTING
  • BUSINESS REALTIONSHIP MANAGEMENT (Customer Satisfaction Survey)