ManageEngine
CERTIFIEDTOOL » ManageEngine
ManageEngine
CERTIFIEDTOOL » ManageEngine
Manufacturer

Contact
MicroNova AG
Michaela Hall
Unterfeldring 17
D-85256 Vierkirchen
T +49 81 39 / 93 00-456
sales-ManageEngine@micronova.de
Software solution
Name: ServiceDesk Plus
Certified version: 9.3
Number of certified processes:
10 in It service management (of 18 possible processes)

Category
This software was awarded in the categorie "It service management (ITIL)".
Certified processes
- SERVICE LEVEL MANAGEMENT
- CHANGE MANAGEMENT
- SERVICE ASSET AND CONFIGURATION MANAGEMENT
- KNOWLEDGE MANAGEMENT
- INCIDENT MANAGEMENT
- PROBLEM MANAGEMENT
- ACCESS MANAGEMENT
- REQUEST FULFILMENT
- SERVICE REPORTING
- BUSINESS REALTIONSHIP MANAGEMENT (Customer Satisfaction Survey)