MicroNova AG

Michaela Hall

Unterfeldring 17
D-85256 Vierkirchen

T +49 81 39 / 93 00-456
 
sales-ManageEngine@micronova.de

www.ManageEngine.de

Name: ServiceDesk Plus
Certified version: 9.3 
Number of certified processes:
10 in service management (of 18 possible processes)

This software was awarded in the categorie "service management version III (ITIL)".

• SERVICE LEVEL MANAGEMENT

• CHANGE MANAGEMENT

• SERVICE ASSET AND CONFIGURATION MANAGEMENT

• KNOWLEDGE MANAGEMENT

• INCIDENT MANAGEMENT

• PROBLEM MANAGEMENT

• ACCESS MANAGEMENT

• REQUEST FULFILMENT

• SERVICE REPORTING

• BUSINESS REALTIONSHIP MANAGEMENT (Customer Satisfaction Survey)