TOPdesk Deutschland GmbH

Hertelsbrunnenring 24

67657 Kaiserslautern

P: +49 (0)631 624 00-0

http://www.topdesk.de

Name: TOPdesk Enterprise 
Certified version: Release Januar 2017
Number of certified processes:
16 in service management (of 18 possible processes)

This software was awarded in the category "service management version III (ITIL)".

• EVENT MANAGEMENT
• INCIDENT MANAGEMENT
• REQUEST FULFILLMENT
• PROBLEM MANAGEMENT
• ACCESS MANAGEMENT
• CHANGE MANAGEMENT
• SERVICE ASSET AND CONFIGURATION MANAGEMENT
• RELEASE AND DEPLOYMENT MANAGEMENT
• KNOWLEDGE MANAGEMENT
• SERVICE CATALOGUE MANAGEMENT
• SERVICE LEVEL MANAGEMENT
• FINANCIAL MANAGEMENT
• IT SERVICE CONTINUITY MANAGEMENT
• INFORMATION SECURITY MANAGEMENT
• SERVICE REPORTING
• BUSINESS RELATIONSHIP MANAGEMENT