TOPdesk Deutschland GmbH

Hertelsbrunnenring 24

67657 Kaiserslautern

P: +49 (0)631 624 00-0

http://www.topdesk.de

Name: TOPdesk Enterprise 
Certified version: 5.5.1
Number of certified processes:
16 in It service management (of 18 possible processes)
14 in Customer service management (of 16 possible processes)
15 in Facility service management (of 17 possible processes)
12 in Hr service management (of 14 possible processes)
12 in Marketing service management (of 14 possible processes)

This software was awarded in the category "It service management (ITIL)".

• EVENT MANAGEMENT
• INCIDENT MANAGEMENT
• REQUEST FULFILLMENT
• PROBLEM MANAGEMENT
• ACCESS MANAGEMENT
• CHANGE MANAGEMENT
• SERVICE ASSET AND CONFIGURATION MANAGEMENT
• RELEASE AND DEPLOYMENT MANAGEMENT
• KNOWLEDGE MANAGEMENT
• SERVICE CATALOGUE MANAGEMENT
• SERVICE LEVEL MANAGEMENT
• FINANCIAL MANAGEMENT
• IT SERVICE CONTINUITY MANAGEMENT
• INFORMATION SECURITY MANAGEMENT
• SERVICE REPORTING
• BUSINESS RELATIONSHIP MANAGEMENT