TOPDesk Deutschland GmbH

TOOLS » TOPDesk Deutschland GmbH

TOPDesk Deutschland GmbH

TOOLS » TOPDesk Deutschland GmbH

Manufacturer

Contact

TOPdesk Deutschland GmbH

Hertelsbrunnenring 24

67657 Kaiserslautern

P: +49 (0)631 624 00-0

http://www.topdesk.de

Software solution

Name: TOPdesk Enterprise 
Certified version: Release Januar 2017
Number of certified processes:
16 in service management (of 18 possible processes)

Category

This software was awarded in the category "service management version III (ITIL)".

Certified Processes / Practices

  • EVENT MANAGEMENT
  • INCIDENT MANAGEMENT
  • REQUEST FULFILLMENT
  • PROBLEM MANAGEMENT
  • ACCESS MANAGEMENT
  • CHANGE MANAGEMENT
  • SERVICE ASSET AND CONFIGURATION MANAGEMENT
  • RELEASE AND DEPLOYMENT MANAGEMENT
  • KNOWLEDGE MANAGEMENT
  • SERVICE CATALOGUE MANAGEMENT
  • SERVICE LEVEL MANAGEMENT
  • FINANCIAL MANAGEMENT
  • IT SERVICE CONTINUITY MANAGEMENT
  • INFORMATION SECURITY MANAGEMENT
  • SERVICE REPORTING
  • BUSINESS RELATIONSHIP MANAGEMENT