TOPDesk Deutschland GmbH
ITSM-TOOLS » TOPDesk Deutschland GmbH
TOPDesk Deutschland GmbH
ITSM-TOOLS » TOPDesk Deutschland GmbH
Manufacturer

Contact
TOPdesk Deutschland GmbH
Hertelsbrunnenring 24
67657 Kaiserslautern
P: +49 (0)631 624 00-0
Software solution
Name: TOPdesk Enterprise
Certified version: Release Januar 2017
Number of certified processes:
16 in It service management (of 18 possible processes)
14 in Customer service management (of 16 possible processes)
15 in Facility service management (of 17 possible processes)
12 in Hr service management (of 14 possible processes)
12 in Marketing service management (of 14 possible processes)





Category
This software was awarded in the category "It service management (ITIL)".
Certified processes
- EVENT MANAGEMENT
- INCIDENT MANAGEMENT
- REQUEST FULFILLMENT
- PROBLEM MANAGEMENT
- ACCESS MANAGEMENT
- CHANGE MANAGEMENT
- SERVICE ASSET AND CONFIGURATION MANAGEMENT
- RELEASE AND DEPLOYMENT MANAGEMENT
- KNOWLEDGE MANAGEMENT
- SERVICE CATALOGUE MANAGEMENT
- SERVICE LEVEL MANAGEMENT
- FINANCIAL MANAGEMENT
- IT SERVICE CONTINUITY MANAGEMENT
- INFORMATION SECURITY MANAGEMENT
- SERVICE REPORTING
- BUSINESS RELATIONSHIP MANAGEMENT