4me (Enterprise Service & Project Management)
4me® is an Enterprise Service Management (ESM) solution for seamless collaboration between internal and external service providers. 4me is the only ESM solution that enables all internal departments such as IT, HR and facilities to work seamlessly with each other as well as with the managed service providers to which some services have been outsourced. In addition to supporting ITIL processes, 4me also offers fully integrated knowledge management, time tracking and project management capabilities. For corporate employees, 4me is the self-service app that is always there for them when they need help.
Number of employees: 35
4me (Enterprise Service & Project Management)
certified version: Release 401
- Public Cloud (International)
- Public Cloud (Deutschland)
- Private Cloud
- Others on request
CERTIFIED PROCESSES / PRACTICES:
- Monitoring and Event Management
- Incident Management
- Service Request Management
- Problem Management
- Service Catalogue Management
- Service Level Management
- Capacity and Performance Management
- Availability Management
- Service Continuity Management
- Information Security Management
- Change Enablement
- Relationship Management
- Deployment Management
- Release Management
- Knowledge Management
- Service Financial Management
- Measurement and Reporting
- Service Configuration Management
- Supplier Management
About the software solution
The days of the traditional service desk and building from the ground up are over. Originally conceived as a tool to support internal customers through an in-house service organisation, the demand for service management tools and teams has evolved into an ever-expanding and more complex landscape of service providers. Service management has evolved beyond traditional IT, and as it becomes increasingly difficult to find and retain skilled resources, organisations are forced to seek expertise and skills outside their own staff.
4me supports a total of 52 languages - many of which are translated fully automatically
Description of the operating models
4me is the ITSM/ESM application that offers a pay-as-you-go model. Customers can use the 4me service and wait until the end of each calendar month to receive an invoice for the number of users counted during the previous month.
Description of the licensing models
Customers who use the 4me service do not pay for software licences, do not have to purchase hardware, do not pay a set-up fee, do not incur maintenance costs and ultimately do not have to pay a termination fee if they decide to stop using 4me.
Access is measured by user months. A person is counted as a user for a given calendar month if their Person Record was activated in 4me and had one or more roles at any time during that month. A Person Record from 4me can only be counted as one user, regardless of the number of roles the Person Record has.
Access for End Users, Primary Contacts and Approvers is free of charge.
4me support is offered 24/7 from Monday to Sunday and is available in several languages, including English, German, Polish, Dutch and French. The best way to get support is to make a request via the 4me service. This will ensure that your request is forwarded to the team responsible for supporting your organisation. If this is not possible, telephone and email support is also available.
4me support is included in the price of each user month and is not charged extra.
4me offers complete and thorough user training in our online training centre. The training is divided into two groups, role-based modules and advanced modules. The role-based modules include training for: Specialists, Service Desk Analysts, Problem Managers, Change Managers, Project Managers, Configuration Managers and Service Level Managers. Advanced training includes modules for: Administrators, Self-Service Design, Automation Rules and Integrations.
4me's partner network is also able to provide customised training for specific requirements.
4me is used by more than 1,000,000 users around the world.
Our customers include the public sector, universities, small businesses as well as global corporations. The majority of 4me's customers are headquartered in Europe.
Do you need help with tool evaluation?
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