Serviceware SE

CERTIFIEDTOOL » Serviceware SE

Serviceware SE

CERTIFIEDTOOL » Serviceware SE

Manufacturer

Contact

Serviceware SE

Mr. Jens Schmitt

Carl-Zeiss-Straße 16
65520 Bad Camberg

P: +49 6434930760

contact@serviceware.se
www.serviceware.se

Software solution

Name: SERVICEWARE
Certified version: 6.2
Number of certified processes:
18 in It service management (of 18 possible processes)
13 in Customer service management (of 16 possible processes)
14 in Facility service management (of 17 possible processes)
12 in Hr service management (of 14 possible processes)
12 in Marketing service management (of 14 possible processes)

Category

This software was awarded in the categories "It service management (ITIL)", "Hr service management", "Customer service management","Facility service management" and "Marketing service management".

Certified processes

  • EVENT MANAGEMENT (IT, Customer, Facility)
  • INCIDENT MANAGEMENT (IT, Customer, Facility, HR, Marketing)
  • REQUEST FULFILLMENT (IT, Customer, Facility, HR, Marketing)
  • PROBLEM MANAGEMENT (IT, Customer, Facility, HR, Marketing)
  • ACCESS MANAGEMENT (IT, Facility)
  • CHANGE MANAGEMENT (IT, Customer, Facility, HR, Marketing)
  • SERVICE ASSET AND CONFIGURATION MANAGEMENT (IT)
  • RELEASE AND DEPLOYMENT MANAGEMENT (IT)
  • RELEASE MANAGEMENT (Customer, Facility, HR, Marketing)
  • KNOWLEDGE MANAGEMENT (IT)
  • SERVICE CATALOGUE MANAGEMENT (IT, Customer, Facility, HR, Marketing)
  • SERVICE LEVEL MANAGEMENT (IT, Customer, Facility, HR, Marketing)
  • FINANCIAL MANAGEMENT (Customer, Facility, HR, Marketing)
  • FINANCIAL MANAGEMENT FOR SERVICES (IT)
  • CAPACITY MANAGEMENT (IT)
  • AVAILABILITY MANAGEMENT (IT)
  • IT SERVICE CONTINUITY MANAGEMENT (IT)
  • INFORMATION SECURITY MANAGEMENT (IT)
  • SERVICE REPORTING (IT)
  • BUSINESS RELATIONSHIP MANAGEMENT - CUSTOMER SATISFACTION SURVEY (IT)
  • BUSINESS RELATIONSHIP MANAGEMENT - CUSTOMER SATISFACTION (Customer, Facility, HR, Marketing)
  • SECURITY MANAGEMENT AND CYBER RESILIENCE (Customer, Facility, HR, Marketing)
  • SUPPLIER MANAGEMENT (Customer, Facility, HR, Marketing)
  • CONFIGURATION MANAGEMENT (Customer, Facility, HR, Marketing)