Serviceware SE

TOOLS » Serviceware SE

Serviceware SE

TOOLS » Serviceware SE

Manufacturer

Contact

Serviceware SE

Mr. Jens Schmitt

Carl-Zeiss-Straße 16
65520 Bad Camberg

P: +49 6434930760

contact@serviceware.se
www.serviceware.se

Software solution

Name: SERVICEWARE
Certified version: 6.2
Number of certified processes:
18 in service management (of 18 possible processes)

Category

This software was awarded in the categories "service management version III (ITIL)".

Certified Processes / Practices

  • EVENT MANAGEMENT (IT, Customer, Facility)
  • INCIDENT MANAGEMENT (IT, Customer, Facility, HR, Marketing)
  • REQUEST FULFILLMENT (IT, Customer, Facility, HR, Marketing)
  • PROBLEM MANAGEMENT (IT, Customer, Facility, HR, Marketing)
  • ACCESS MANAGEMENT (IT, Facility)
  • CHANGE MANAGEMENT (IT, Customer, Facility, HR, Marketing)
  • SERVICE ASSET AND CONFIGURATION MANAGEMENT (IT)
  • RELEASE AND DEPLOYMENT MANAGEMENT (IT)
  • RELEASE MANAGEMENT (Customer, Facility, HR, Marketing)
  • KNOWLEDGE MANAGEMENT (IT)
  • SERVICE CATALOGUE MANAGEMENT (IT, Customer, Facility, HR, Marketing)
  • SERVICE LEVEL MANAGEMENT (IT, Customer, Facility, HR, Marketing)
  • FINANCIAL MANAGEMENT (Customer, Facility, HR, Marketing)
  • FINANCIAL MANAGEMENT FOR SERVICES (IT)
  • CAPACITY MANAGEMENT (IT)
  • AVAILABILITY MANAGEMENT (IT)
  • IT SERVICE CONTINUITY MANAGEMENT (IT)
  • INFORMATION SECURITY MANAGEMENT (IT)
  • SERVICE REPORTING (IT)
  • BUSINESS RELATIONSHIP MANAGEMENT - CUSTOMER SATISFACTION SURVEY (IT)
  • BUSINESS RELATIONSHIP MANAGEMENT - CUSTOMER SATISFACTION (Customer, Facility, HR, Marketing)
  • SECURITY MANAGEMENT AND CYBER RESILIENCE (Customer, Facility, HR, Marketing)
  • SUPPLIER MANAGEMENT (Customer, Facility, HR, Marketing)
  • CONFIGURATION MANAGEMENT (Customer, Facility, HR, Marketing)