ServiceNow, Inc.

CERTIFIEDTOOL » ServiceNow, Inc.

ServiceNow, Inc.

CERTIFIEDTOOL » ServiceNow, Inc.

Manufacturer

Contact

ServiceNow   

Europa-Allee 52
60327 Frankfurt am Main

P +49 (0) 69 7680 560

peter.andermann@servicenow.com
www.servicenow.com

Software solution

Name: ServiceNow - Enterprise Service Automation
Certified version: Kingston
Number of certified processes:
18 in it service management (of 18 possible processes)
16 in customer service management (of 16 possible processes)
17 in facility service management (of 17 possible processes)
14 in hr service management (of 14 possible processes)
14 in marketing service management (of 14 possible processes)

Category

This software was awarded in the category "It service management (ITIL)".

Certified processes

  • INCIDENT MANAGEMENT
  • REQUEST FULFILLMENT
  • PROBLEM MANAGEMENT
  • ACCESS MANAGEMENT
  • CHANGE MANAGEMENT
  • SERVICE ASSET AND CONFIGURATION MANAGEMENT
  • RELEASE AND DEPLOYMENT MANAGEMENT
  • KNOWLEDGE MANAGEMENT
  • SERVICE CATALOGUE MANAGEMENT
  • SERVICE LEVEL MANAGEMENT
  • FINANCIAL MANAGEMENT
  • CAPACITY MANAGEMENT
  • AVAILABILITY MANAGEMENT
  • IT SERVICE CONTINUITY MANAGEMENT
  • INFORMATION SECURITY MANAGEMENT
  • SERVICE REPORTING
  • BUSINESS RELATIONSHIP MANAGEMENT
  • EVENT MANAGEMENT