ServiceNow, Inc.

TOOLS » ServiceNow, Inc.

ServiceNow, Inc.

TOOLS » ServiceNow, Inc.

Manufacturer

Contact

ServiceNow   

Europa-Allee 52
60327 Frankfurt am Main

P +49 (0) 69 7680 560

peter.andermann@servicenow.com
www.servicenow.com

Software solution

Name: ServiceNow - Enterprise Service Automation
Certified version: Kingston
Number of certified processes:
18 in it service management (of 18 possible processes)

Category

This software was awarded in the category "service management version III (ITIL)".

Certified Processes / Practices

  • INCIDENT MANAGEMENT
  • REQUEST FULFILLMENT
  • PROBLEM MANAGEMENT
  • ACCESS MANAGEMENT
  • CHANGE MANAGEMENT
  • SERVICE ASSET AND CONFIGURATION MANAGEMENT
  • RELEASE AND DEPLOYMENT MANAGEMENT
  • KNOWLEDGE MANAGEMENT
  • SERVICE CATALOGUE MANAGEMENT
  • SERVICE LEVEL MANAGEMENT
  • FINANCIAL MANAGEMENT
  • CAPACITY MANAGEMENT
  • AVAILABILITY MANAGEMENT
  • IT SERVICE CONTINUITY MANAGEMENT
  • INFORMATION SECURITY MANAGEMENT
  • SERVICE REPORTING
  • BUSINESS RELATIONSHIP MANAGEMENT
  • EVENT MANAGEMENT