SAP Deutschland AG & Co. KG   

Hasso-Plattner-Ring 7
69190 Walldorf
 
info@sap.com
www.sap.com/germany/index.epx

Name: SAP - Solution Manager
Certified version: 7.2
Number of certified processes: 18 (of 18 possible processes)

This software was awarded in the category "service management version III (ITIL)".

• EVENT MANAGEMENT
• INCIDENT MANAGEMENT
• REQUEST FULFILLMENT
• PROBLEM MANAGEMENT
• ACCESS MANAGEMENT
• CHANGE MANAGEMENT
• SERVICE ASSET AND CONFIGURATION MANAGEMENT
• RELEASE AND DEPLOYMENT MANAGEMENT
• KNOWLEDGE MANAGEMENT
• SERVICE CATALOGUE MANAGEMENT
• SERVICE LEVEL MANAGEMENT
• FINANCIAL MANAGEMENT
• CAPACITY MANAGEMENT
• AVAILABILITY MANAGEMENT
• IT SERVICE CONTINUITY MANAGEMENT
• INFORMATION SECURITY MANAGEMENT
• SERVICE REPORTING
• BUSINESS RELATIONSHIP MANAGEMENT