SAP AG
ITSM-TOOLS » SAP AG
SAP AG
ITSM-TOOLS » SAP AG
Manufacturer

Contact
SAP Deutschland AG & Co. KG
Hasso-Plattner-Ring 7
69190 Walldorf
info@sap.com
www.sap.com/germany/index.epx
Software solution
Name: SAP - Solution Manager
Certified version: 7.2
Number of certified processes: 18 (of 18 possible processes)

Category
This software was awarded in the category "It service management (ITIL)".
Certified processes
- EVENT MANAGEMENT
- INCIDENT MANAGEMENT
- REQUEST FULFILLMENT
- PROBLEM MANAGEMENT
- ACCESS MANAGEMENT
- CHANGE MANAGEMENT
- SERVICE ASSET AND CONFIGURATION MANAGEMENT
- RELEASE AND DEPLOYMENT MANAGEMENT
- KNOWLEDGE MANAGEMENT
- SERVICE CATALOGUE MANAGEMENT
- SERVICE LEVEL MANAGEMENT
- FINANCIAL MANAGEMENT
- CAPACITY MANAGEMENT
- AVAILABILITY MANAGEMENT
- IT SERVICE CONTINUITY MANAGEMENT
- INFORMATION SECURITY MANAGEMENT
- SERVICE REPORTING
- BUSINESS RELATIONSHIP MANAGEMENT