SAP AG

CERTIFIEDTOOL » SAP AG

SAP AG

CERTIFIEDTOOL » SAP AG

Manufacturer

SAP

Contact

SAP Deutschland AG & Co. KG   

Hasso-Plattner-Ring 7
69190 Walldorf
 
info@sap.com
www.sap.com/germany/index.epx

Software solution

Name: SAP - Solution Manager
Certified version: 7.2
Number of certified processes: 18 (of 18 possible processes)

Category

This software was awarded in the category "It service management (ITIL)".

Certified processes

  • EVENT MANAGEMENT
  • INCIDENT MANAGEMENT
  • REQUEST FULFILLMENT
  • PROBLEM MANAGEMENT
  • ACCESS MANAGEMENT
  • CHANGE MANAGEMENT
  • SERVICE ASSET AND CONFIGURATION MANAGEMENT
  • RELEASE AND DEPLOYMENT MANAGEMENT
  • KNOWLEDGE MANAGEMENT
  • SERVICE CATALOGUE MANAGEMENT
  • SERVICE LEVEL MANAGEMENT
  • FINANCIAL MANAGEMENT
  • CAPACITY MANAGEMENT
  • AVAILABILITY MANAGEMENT
  • IT SERVICE CONTINUITY MANAGEMENT
  • INFORMATION SECURITY MANAGEMENT
  • SERVICE REPORTING
  • BUSINESS RELATIONSHIP MANAGEMENT