OTRS AG

CERTIFIEDTOOL » OTRS AG

OTRS AG

CERTIFIEDTOOL » OTRS AG

Manufacturer

Contact

OTRS AG

Zimmersmühlenweg 11
61440 Oberursel

T +49 (0)6172 681988 0
F +49 (0)9421 56818 18

sales@otrs.com
www.otrs.com

Software solution

Name: OTRS 6.0.4
Certified version: 6.0.4
Number of certified processes: 13 (von 18 möglichen Prozessen)

Category

This software was awarded in the category "It service management (ITIL)".

Certified processes

  • EVENT MANAGEMENT
  • INCIDENT MANAGEMENT
  • REQUEST FULFILLMENT
  • PROBLEM MANAGEMENT
  • ACCESS MANAGEMENT
  • CHANGE MANAGEMENT
  • SERVICE ASSET UND CONFIGURATION MANAGEMENT
  • KNOWLEDGE MANAGEMENT
  • SERVICE CATALOGUE MANAGEMENT
  • SERVICE LEVEL MANAGEMENT
  • IT SERVICE CONTINUITY MANAGEMENT
  • INFORMATION SECURITY MANAGEMENT
  • SERVICE REPORTING