Planon B. V.

Wijchenseweg 8
6537 TL Nijmegen

Vincent Henricks
T +31 65 14 755 14
 
vincent.henricks@planonsoftware.com
www.planonsoftware.com

Name: Planon Universe
Certified version: Release 2017
Number of certified processes: 16 (of 18 possible processes)

This software was awarded in the category "service management version III (ITIL)".

• EVENT MANAGEMENT
• INCIDENT MANAGEMENT
• REQUEST FULFILLMENT
• PROBLEM MANAGEMENT
• ACCESS MANAGEMENT
• CHANGE MANAGEMENT
• SERVICE ASSET AND CONFIGURATION MANAGEMENT
• RELEASE AND DEPLOYMENT MANAGEMENT
• KNOWLEDGE MANAGEMENT
• SERVICE CATALOGUE MANAGEMENT
• SERVICE LEVEL MANAGEMENT
• FINANCIAL MANAGEMENT
• IT SERVICE CONTINUITY MANAGEMENT
• INFORMATION SECURITY MANAGEMENT
• SERVICE REPORTING
• BUSINESS RELATIONSHIP MANAGEMENT