Micro Focus

CERTIFIEDTOOL » Micro Focus

Micro Focus

CERTIFIEDTOOL » Micro Focus

Manufacturer

Contact

Micro Focus
Herrenberger Strasse 140
71034 Böblingen

T +49 (0)69 / 66 30 80 25

www.microfocus.com

 

 

Software solution

Name:Service Management Automation SMA-X
Certified version: 2.2 
Number of certified processes:
17 it service management (of 18 possible processes)

Category

This software was awarded in the categorie "It service management (ITIL)".

Certified processes

  • EVENT MANAGEMENT
  • INCIDENT MANAGEMENT
  • REQUEST FULFILLMENT
  • PROBLEM MANAGEMENT
  • ACCESS MANAGEMENT
  • CHANGE MANAGEMENT
  • SERVICE ASSET AND CONFIGURATION MANAGEMENT
  • RELEASE AND DEPLOYMENT MANAGEMENT
  • KNOWLEDGE MANAGEMENT
  • SERVICE CATALOGUE MANAGEMENT
  • SERVICE LEVEL MANAGEMENT
  • CAPACITY MANAGEMENT
  • AVAILABILITY MANAGEMENT
  • IT SERVICE CONTINUITY MANAGEMENT
  • INFORMATION SECURITY MANAGEMENT
  • SERVICE REPORTING
  • BUSINESS RELATIONSHIP MANAGEMENT