Matrix42

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Matrix42

TOOLS » Matrix42

Manufacturer

Contact

Matrix42 AG

Elbinger Straße 7
60487 Frankfurt am Main

P +49 (0) 6102 816 0

F +49 69 66778-8657

info@matrix.42.de

www.matrix42.de

Software solution

Name: Matrix42 - Enterprise Service Management
Certified version: 10 
Number of certified processes / practices: 18 (of 18 possible processes) and 19 (of 19 practices)

Category

This software was awarded in the category "service management version III (ITIL)" and "service management version IV (ITIL)"

Certified Processes / Practices

  • SERVICE CATALOGUE MANAGEMENT
  • SERVICE LEVEL MANAGEMENT
  • FINANCIAL MANAGEMENT (FOR SERVICES)
  • CAPACITY MANAGEMENT
  • AVAILABILITY MANAGEMENT
  • IT SERVICE CONTINUITY MANAGEMENT
  • INFORMATION SECURITY MANAGEMENT
  • CHANGE MANAGEMENT
  • SERVICE ASSET AND CONFIGURATION MANAGEMENT
  • RELEASE AND DEPLOYMENT MANAGEMENT
  • KNOWLEDGE MANAGEMENT
  • EVENT MANAGEMENT
  • INCIDENT MANAGEMENT
  • PROBLEM MANAGEMENT
  • ACCESS MANAGEMENT
  • REQUEST FULFILMENT
  • SERVICE REPORTING
  • BUSINESS RELATIONSHIP MANAGEMENT