Kyberna AG

Fürst-Franz-Josef-Strasse 5
9490 Vaduz

T +423 238 22 17 

F +423 238 22 21

www.kyberna.com/

Name: IT Service Management ky2help® 4
Certified version:2.2
Number of certified processes:
10 in it service management (of 18 possible processes)

This software was awarded in the categories "service management version III (ITIL)"

• EVENT MANAGEMENT
• INCIDENT MANAGEMENT
• REQUEST MANAGEMENT
• PROBLEM MANAGEMENT
• CONFIGURATION MANAGEMENT
• SERVICE CATALOGUE MANAGEMENT
• SERVICE LEVEL MANAGEMENT
• CHANGE MANAGEMENT
• SUPPLIER MANAGEMENT
• SERVICE ASSET UND CONFIGURATION MANAGEMENT
• KNOWLEDGE MANAGEMENT
• SERVICE REPORTING