Kyberna
TOOLS » Kyberna
Kyberna
TOOLS » Kyberna
Manufacturer

Contact
Kyberna AG
Fürst-Franz-Josef-Strasse 5
9490 Vaduz
T +423 238 22 17
F +423 238 22 21
Software solution
Name: IT Service Management ky2help® 4
Certified version:2.2
Number of certified processes:
10 in it service management (of 18 possible processes)

Category
This software was awarded in the categories "service management version III (ITIL)"
Certified Processes / Practices
- EVENT MANAGEMENT
- INCIDENT MANAGEMENT
- REQUEST MANAGEMENT
- PROBLEM MANAGEMENT
- CONFIGURATION MANAGEMENT
- SERVICE CATALOGUE MANAGEMENT
- SERVICE LEVEL MANAGEMENT
- CHANGE MANAGEMENT
- SUPPLIER MANAGEMENT
- SERVICE ASSET UND CONFIGURATION MANAGEMENT
- KNOWLEDGE MANAGEMENT
- SERVICE REPORTING