Kyberna AG

CERTIFIEDTOOL » Kyberna AG

Kyberna AG

CERTIFIEDTOOL » Kyberna AG

Manufacturer

Contact

Kyberna AG

Fürst-Franz-Josef-Strasse 5
9490 Vaduz

T +423 238 22 17 

F +423 238 22 21

www.kyberna.com/

Software solution

Name: IT Service Management ky2help® 4
Certified version:2.2
Number of certified processes:
10 in it service management (of 18 possible processes)
9 in customer service management (of 16 possible processes)

Category

This software was awarded in the categories "It service management (ITIL)" and "Project management (PRINCE2).

Certified processes

  • EVENT MANAGEMENT
  • INCIDENT MANAGEMENT
  • REQUEST MANAGEMENT
  • PROBLEM MANAGEMENT
  • CONFIGURATION MANAGEMENT
  • SERVICE CATALOGUE MANAGEMENT
  • SERVICE LEVEL MANAGEMENT
  • CHANGE MANAGEMENT
  • SUPPLIER MANAGEMENT
  • SERVICE ASSET UND CONFIGURATION MANAGEMENT
  • KNOWLEDGE MANAGEMENT
  • SERVICE REPORTING