iET Solutions GmbH

CERTIFIEDTOOL » iET Solutions GmbH

iET Solutions GmbH

CERTIFIEDTOOL » iET Solutions GmbH

Manufacturer

Das offizielle iET Solutions Logo.

Contact

iET Solutions GmbH   

Frau Shulangani Buchholz

Humboldtstr. 10
85609 Aschheim

T +49 (0)89/74 8589-0

sbuchholz@iet-solutions.de
www.iet-solutions.de

Software solution

Name: iET ITSM
Certified version: 8.1
Number of certified processes:
18 in it service management (of 18 possible processes)
16 in customer service Management (of 16 possible processes)
17 in facility service management (of 17 possible processes)
14 in hr service management (of 14 possible processes)
14 in marketing service management (of 14 possible processes)

Category

This software was awarded in the categories "it service management (ITIL)", "hr service management", "customer service management", "facility service management" and "marketing service management".

Certified processes

  • EVENT MANAGEMENT
  • INCIDENT MANAGEMENT
  • REQUEST FULFILLMENT
  • PROBLEM MANAGEMENT
  • ACCESS MANAGEMENT
  • CHANGE MANAGEMENT
  • SERVICE ASSET UND CONFIGURATION MANAGEMENT
  • RELEASE UND DEPLOYMENT MANAGEMENT
  • KNOWLEDGE MANAGEMENT
  • SERVICE CATALOGUE MANAGEMENT
  • SERVICE LEVEL MANAGEMENT
  • FINANCIAL MANAGEMENT
  • CAPACITY MANAGEMENT
  • AVAILABILITY MANAGEMENT
  • IT SERVICE CONTINUITY MANAGEMENT
  • INFORMATION SECURITY MANAGEMENT
  • SERVICE REPORTING
  • BUSINESS RELATIONSHIP MANAGEMENT