iET Solutions GmbH

TOOLS » iET Solutions GmbH

iET Solutions GmbH

TOOLS » iET Solutions GmbH

Manufacturer

Das offizielle iET Solutions Logo.

Contact

iET Solutions GmbH   

Humboldtstr. 10

85609 Aschheim

T +49 (0)89/74 8589-0

Email: info@iet-solutions.de
Web adress: www.iet-solutions.de

Software solution

Name: iET ITSM
Certified version: 8.3.7
Number of certified processes:
18 in service management (of 18 possible processes)

Category

This software was awarded in the categories "service management version III (ITIL)" and "supporting service management"

Certified Processes / Practices

  • EVENT MANAGEMENT
  • INCIDENT MANAGEMENT
  • REQUEST FULFILLMENT
  • PROBLEM MANAGEMENT
  • ACCESS MANAGEMENT
  • CHANGE MANAGEMENT
  • SERVICE ASSET UND CONFIGURATION MANAGEMENT
  • RELEASE UND DEPLOYMENT MANAGEMENT
  • KNOWLEDGE MANAGEMENT
  • SERVICE CATALOGUE MANAGEMENT
  • SERVICE LEVEL MANAGEMENT
  • FINANCIAL MANAGEMENT
  • CAPACITY MANAGEMENT
  • AVAILABILITY MANAGEMENT
  • IT SERVICE CONTINUITY MANAGEMENT
  • INFORMATION SECURITY MANAGEMENT
  • SERVICE REPORTING
  • BUSINESS RELATIONSHIP MANAGEMENT