DCON
CERTIFIEDTOOL » DCON
DCON
CERTIFIEDTOOL » DCON
Manufacturer
Contact
DCON Software & Service AG
Straßburger Allee 4
67657 Kaiserslautern
T +49 631 92082-0
Software solution
Name: IT-SPS
Certified version: 3.8
Number of certified processes:
11 in it service management (of 18 possible processes)
Category
This software was awarded in the category "It service management (ITIL)".
Certified Processes
- EVENT MANAGEMENT
- INCIDENT MANAGEMENT
- REQUEST FULFILLMENT
- ACCESS MANAGEMENT
- CHANGE MANAGEMENT
- SERVICE ASSET UND CONFIGURATION MANAGEMENT
- KNOWLEDGE MANAGEMENT
- SERVICE CATALOGUE MANAGEMENT
- BUSINESS RELATIONSHIP MANAGEMENT
- SERVICE REPORTING
- PROBLEM MANAGEMENT