DCON

CERTIFIEDTOOL » DCON

DCON

CERTIFIEDTOOL » DCON

Manufacturer

Contact

DCON Software & Service AG
Straßburger Allee 4
67657 Kaiserslautern

T +49 631 92082-0

www.dcon.de

Software solution

Name: IT-SPS 
Certified version: 3.8
Number of certified processes: 
11 in it service management (of 18 possible processes) 

Category

This software was awarded in the category "It service management (ITIL)".

Certified Processes

  • EVENT MANAGEMENT
  • INCIDENT MANAGEMENT
  • REQUEST FULFILLMENT 
  • ACCESS MANAGEMENT
  • CHANGE MANAGEMENT
  • SERVICE ASSET UND CONFIGURATION MANAGEMENT
  • KNOWLEDGE MANAGEMENT
  • SERVICE CATALOGUE MANAGEMENT
  • BUSINESS RELATIONSHIP MANAGEMENT
  • SERVICE REPORTING
  • PROBLEM MANAGEMENT