DCON Software & Service AG
Straßburger Allee 4
67657 Kaiserslautern

T +49 631 92082-0

www.dcon.de

Name: IT-SPS 
Certified version: 3.8
Number of certified processes: 
11 in service management (of 18 possible processes) 

This software was awarded in the category "service management version III".

• EVENT MANAGEMENT
• INCIDENT MANAGEMENT
• REQUEST FULFILLMENT 
• ACCESS MANAGEMENT
• CHANGE MANAGEMENT
• SERVICE ASSET UND CONFIGURATION MANAGEMENT
• KNOWLEDGE MANAGEMENT
• SERVICE CATALOGUE MANAGEMENT
• BUSINESS RELATIONSHIP MANAGEMENT
• SERVICE REPORTING
• PROBLEM MANAGEMENT