Cherwell Software, LLC.

CERTIFIEDTOOL » Cherwell Software, LLC.

Cherwell Software, LLC.

CERTIFIEDTOOL » Cherwell Software, LLC.

Manufacturer

Contact

Cherwell Software GmbH

Stefan-George-Ring 29

D-81929 München Germany

P: +49 (0) 89 – 30 90 40 -140

http://www.cherwell.com

Software solution

Name: Cherwell Service Management
Certified version: 9.0.1
Number of certified processes:
15 in it service management (of 18 possible processes)
12 in customer service management (of 16 possible processes)
13 in facility service management (of 17 possible processes)
11 in hr service management (of 14 possible processes)
11 in marketing service management (of 14 possible processes)
7 in project management (of 7 possible processes)

Category

This software was awarded in the category "It service management (ITIL). Furthermore the solution supports the "Service and configuration model".

Certified processes ITIL

  • EVENT MANAGEMENT
  • INCIDENT MANAGEMENT
  • REQUEST FULFILLMENT
  • PROBLEM MANAGEMENT
  • CHANGE MANAGEMENT
  • SERVICE ASSET AND CONFIGURATION MANAGEMENT
  • RELEASE AND DEPLOYMENT MANAGEMENT
  • KNOWLEDGE MANAGEMENT
  • SERVICE CATALOGUE MANAGEMENT
  • SERVICE LEVEL MANAGEMENT
  • SERVICE REPORTING
  • BUSINESS RELATIONSHIP MANAGEMENT

Certified processes PRINCE2

  • STARTING UP A PROJECT
  • INITIATING A PROJECT
  • DIRECTING A PROJECT
  • MANAGING A STAGE BOUNDARY
  • CONTROLLING A STAGE
  • MANAGING PRODUCT DDELIVERY
  • CLOSING A PROJECT