Cherwell Software, LLC.

TOOLS » Cherwell Software, LLC.

Cherwell Software, LLC.

TOOLS » Cherwell Software, LLC.

Manufacturer

Contact

Cherwell Software GmbH

Stefan-George-Ring 29

D-81929 München Germany

P: +49 (0) 89 – 30 90 40 -140

http://www.cherwell.com

Software solution

Name: Cherwell Service Management
Certified version: 9.0.1
Number of certified processes:
18 in service management (of 18 possible processes)
7 in project management (of 7 possible processes)

Category

This software was awarded in the category "service management version III (ITIL). Furthermore the solution supports the "project management".

Certified Processes / Practices

  • EVENT MANAGEMENT
  • INCIDENT MANAGEMENT
  • REQUEST FULFILLMENT
  • PROBLEM MANAGEMENT
  • CHANGE MANAGEMENT
  • SERVICE ASSET AND CONFIGURATION MANAGEMENT
  • RELEASE AND DEPLOYMENT MANAGEMENT
  • KNOWLEDGE MANAGEMENT
  • SERVICE CATALOGUE MANAGEMENT
  • SERVICE LEVEL MANAGEMENT
  • SERVICE REPORTING
  • BUSINESS RELATIONSHIP MANAGEMENT

Certified processes PRINCE2

  • STARTING UP A PROJECT
  • INITIATING A PROJECT
  • DIRECTING A PROJECT
  • MANAGING A STAGE BOUNDARY
  • CONTROLLING A STAGE
  • MANAGING PRODUCT DDELIVERY
  • CLOSING A PROJECT