BMC Software GmbH

CERTIFIEDTOOL » BMC Software GmbH

BMC Software GmbH

CERTIFIEDTOOL » BMC Software GmbH

Manufacturer

Contact

BMC Software GmbH

60528 Frankfurt am Main
Lyoner Straße 9

T +49 (69) 66-40-60
 
www.bmcsoftware.de

 

 

Software solution

Name: BMC Remedy9.1 mit MyIT
Certified version: 2.2
Number of certified processes: 16 (of 18 possible processes)

Category

This software was awarded in the category "It service management (ITIL)".

Certified Processes

  • Service Catalogue Management
  • Service Level Management
  • Financial Management (for Services)
  • IT Service Continuity Management
  • Information Security Management
  • Change Management
  • Service Asset and Configuration Manangement
  • Release und Deployment Management
  • Knowledge Management
  • Event Management
  • Incident Management
  • Problem Management
  • Access Management
  • Request Fulfilment
  • Service Reporting
  • Business Relationship Management (Kundenzufriedenheit)