Consulting. Training. Different!

SERVIEW - that is lived passion, extraordinary competence and fearless striving for ever better performance. As a specialized management consulting firm, we fight for outstanding IT organizations whose business units we enable to achieve top performance. With targeted impulses and bold ideas, we have been consulting and training innovation-hungry companies in the use of service management, agile working methods and effective project management for 20 years.

  • Quantity When it comes to this, SERVIEW stands for over 150,000 training participants and more than 50,000 consulting days since 2002.
  • Quality When it comes to this, over 8000 written statements from our customers speak for themselves.
  • Innovativeness When it comes to this, our SERVIEW Workbook Principle® and thus the absence of PowerPoint should be mentioned in all our training courses.
  • Nearness When it comes to this, we have the right answer with our many locations.
  • Reliability When it comes to this, our approach of guaranteeing deadlines for training is a very strong argument.
  • Trust When it comes to this, we can shine with our many official accreditations.
  • Authenticity When it comes to this, we are proud of the fact that we work exclusively with permanent employees and that our customers always receive 100% SERVIEW.
  • Michael Kresse

    Owner & CEO

    He was born in Hamburg in 1971 and grew up playing competitive sports. He started his career between the goalposts early-on and dedicated 17 years to this passion, before he decided against professional football and for independence. At the age of 23, he was an owner of a medium size IT system manufacturer. After 6 successful years and selling the business, he founded SERVIEW in 2002.

  • Claudia Conde

    Authorised representative

    She was born in Frankfurt, has roots in Spain and started her career at SERVIEW as an apprentice in 2004. After only five years, she was promoted to the management and obtained the power of representation. In 2012, she completed her extra-occupational Bachelor of Arts with Honours and has since been responsible for the fields of personnel and finances.

  • Gerd Cardinale


    Born in Ludwigshafen in 1976, he joined SERVIEW in 2007 and has been responsible for Processes and Technology since 2017 as CTO. Prior to his role as CTO, he was responsible for training and consulting as a team leader. As a man of practice, he provided the necessary knowledge in many training courses and projects.

  • Marco Bichel

    Managing Director

    The Hamburg native came into contact with SERVIEW initially as a training participant and became enthusiastic about the company's strong team spirit and innovative strength at an early stage. Since 2022, he has enriched SERVIEW with his wealth of experience as a manager and consultant in the position of Managing Director. As the person responsible for sales, he sets new impulses and does not shy away from major challenges.

Serview facts


100% privately owned

Frankfurt / Bad Homburg

Customer base
6.200 international customers

Total consultant workdays
over 70.000

Training participants
Over 150.000 participants

We provide Consulting- and Training Services for the optimisation of it organisations.

Officially accredited training institute for global trainings in the fields of ITIL, PRINCE2, SCRUM, SAFe, ISTQB, MSP, M_o_R, COBIT, DevOps, MoP, RESILIA and IREB Requirements Engineering (CPRE).

Since 2003, we have given out our award to the best international software products in the fields of service management (ITIL) and project management (PRINCE2). Currently, 40 software products hold the official SERVIEW CERTIFIEDTOOL award and have risen to the challenge of the independent assessments.