Consulting. Training. Different!

SERVIEW is the independent management consultancy that is specialised in optimising it organisations on the basis of recognised best management practises.

We provide consulting and training services for people and organisations to help them build tailored competencies. Our position as market leader, expertise and pursuit of genuine partnerships is valued very highly by our national and international clients. Professionalism, integrity, the human element and passion form the basis of our daily business. These values enable us to support our clients in overcoming their challenges and strengthening their competitiveness.

  • Michael Kresse

    Owner & CEO

    He was born in Hamburg in 1971 and grew up playing competitive sports. He started his career between the goalposts early-on and dedicated 17 years to this passion, before he decided against professional football and for independence. At the age of 23, he was an owner of a medium size IT system manufacturer. After 6 successful years and selling the business, he founded SERVIEW in 2002.

  • Markus Bause


    He was born in Mainz in 1971, has worked for SERVIEW since 2004 and has, as CEO, been responsible for the fields consulting and training since 2006. After his successful studies in news technology, he acted as a manager in different companies before discovering his passion for consulting and training.

  • Claudia Conde

    Authorised representative

    She was born in Frankfurt, has roots in Spain and started her career at SERVIEW as an apprentice in 2004. After only five years, she was promoted to the management and obtained the power of representation. In 2012, she completed her extra-occupational Bachelor of Arts with Honours and has since been responsible for the fields of personnel and finances.

  • Gerd Cardinale


    Born in Ludwigshafen in 1976, he joined SERVIEW in 2007 and has been responsible for Processes and Technology since 2017 as CTO. Prior to his role as CTO, he was responsible for training and consulting as a team leader. As a man of practice, he provided the necessary knowledge in many training courses and projects.

Serview facts


100% privately owned


Customer base
6.200 international customers

Total consultant workdays
over 50.000

Training participants
Over 100.000 participants

We provide Consulting- and Training Services for the optimisation of service organisations.

Officially accredited training institute for global trainings in the fields of ITIL, PRINCE2, MSP, M_o_R, COBIT, MoP, RESILIA and IREB Requirements Engineering (CPRE).

Since 2003, we have given out our award to the best international software products in the fields of service management (ITIL) and project management (PRINCE2). Currently, 28 software products hold the official SERVIEW CERTIFIEDTOOL award and have risen to the challenge of the independent assessments.