The seal of approval for ITIL® & PRINCE2® compliant software solutions!

SERVIEW, as an independent management consultancy for the optimisation of service organisations, observes and analyses the market for software solutions that support organisations in evolving into a business partner. In consultancy projects, software comparison studies and events, such as the biggest congress for all service organisations (BMPK), SERVIEW, with the help of its SERVIEW CERTIFIEDTOOL award, brings transparency and comparability to the software market of ITIL and PRINCE2 compliant tools. SERVIEW remains strictly neutral towards software providers. This means that there are no fees for being included in studies or for the SERVIEW CERTIFIEDTOOL award and no commissions for recommending a software. SERVIEW also doesn't offer software implementation, in order to avoid internal interests.

Probably the most honest award for software solutions

Contrary to all other seals of approval for software solutions on the market, the SERVIEW CERTIFIEDTOOL is free of charge. Even with all the money in the world, this award cannot be bought. Software solution manufacturers in the field of Service- or Project management have to measure up to the criteria of SERVIEW and fulfil very strict criteria, only then do they receive the award.

SOFTWARE MANUFACTURERS HAVE TO PROVE THEIR QUALITY!

The solution is thoroughly analysed on the basis of over 600 SERVIEW CERTIFIEDTOOL assessment criteria. This includes presenting the solution in live operation.

SERVICE MANAGEMENT: UP TO 18 ITIL PROCESSES IN 5 CATEGORIES ARE POSSIBLE!

18 different processes in the following categories:

• IT Service Management
• HR Service Management
• Customer Service Management
• Facility Service Management
• Marketing Service Management

can be assessed for an be awarded the SERVIEW CERTIFIEDTOOL award. The overview below shows for which processes the respective software solutions are certified and thus have obtained the seal of approval.

Project management and the Service & Configuration Model expand the award

PRINCE2 has developed into the most successful project management method in the world, and a multitude of software manufacturers have reproduced the PRINCE2 method in their tools. SERVIEW CERTIFIEDTOOL checks the PRINCE2 process compliance of software solutions. In addition, manufacturers off ITIL compliant tools may check the SERVIEW conformity of their Service & Configuration Model and receive a certification for it.

Up to 40% less time and costs for tool evaluation.

If you now had the task to choose an appropriate service management software solution for your organisation, the combination of the SERVIEW CERTIFIEDTOOL and SERVIEW consultancy would not only save you a lot of time and money, but would also offer you verifiable neutrality and unique security to act. You'll find more information here.

Michael Kresse, owner of SERVIEW, on SERVIEW CERTIFIEDTOOL:

"We'll ensure that all service organisations (IT, HR, customer, facility and marketing) develop into genuine business partners. The SERVIEW CERTIFIEDTOOL award only benefits service and project management users. I want to make sure that our customers are able to instantly distinguish very good software solutions from those that are not so good. SERVIEW CERTIFIEDTOOL s not a business model of SERVIEW, it is a service for our customers."

This overview shows the manufacturers hose solutions currently hold the SERVIEW CERTIFIEDTOOL seal of approval.