ITSM-TOOLS

ITSM-TOOLS

ITSM-TOOLS

ITSM-TOOLS

All ITSM tools at a glance. Independently rated.

Are you looking for an ITSM software?

SERVIEW has been observing and analyzing the market for ITIL software solutions since 2003. With the SERVIEW CERTIFIEDTOOL award, SERVIEW brings transparency and comparability to the software market. SERVIEW is strictly neutral towards software providers. Talk to us!

SERVIEW, as an independent management consultancy for the optimisation of service organisations, observes and analyses the market for software solutions that support organisations in evolving into a business partner. In consultancy projects, software comparison studies and events, such as the biggest congress for all service organisations (BMPK), SERVIEW, with the help of its SERVIEW CERTIFIEDTOOL award, brings transparency and comparability to the software market of ITIL and PRINCE2 compliant tools. SERVIEW remains strictly neutral towards software providers. This means that there are no fees for being included in studies or for the SERVIEW CERTIFIEDTOOL award and no commissions for recommending a software. SERVIEW also doesn't offer software implementation, in order to avoid internal interests.

Probably the most honest award for software solutions

Contrary to all other seals of approval for software solutions on the market, the SERVIEW CERTIFIEDTOOL is free of charge. Even with all the money in the world, this award cannot be bought. Software solution manufacturers in the field of Service- or Project management have to measure up to the criteria of SERVIEW and fulfil very strict criteria, only then do they receive the award.

SOFTWARE MANUFACTURERS HAVE TO PROVE THEIR QUALITY!

The solution is thoroughly analysed on the basis of over 600 SERVIEW CERTIFIEDTOOL assessment criteria. This includes presenting the solution in live operation.

4 CATEGORIES ARE POSSIBLE!

18 different processes in the following categories:

  • Service Management - ITIL compliant software
  • Supporting Service Management - supporting solutions for Service Management
  • Service and Configuration Model - the SERVIEW Blueprint for Services
  • Project Management - PRINCE2 compliant software

Up to 40% less time and costs for tool evaluation.

If you now had the task to choose an appropriate service management software solution for your organisation, the combination of the SERVIEW CERTIFIEDTOOL and SERVIEW consultancy would not only save you a lot of time and money, but would also offer you verifiable neutrality and unique security to act. You'll find more information here.

Michael Kresse, owner of SERVIEW, on SERVIEW CERTIFIEDTOOL:

"We'll ensure that all it-organisations develop into genuine business partners. The SERVIEW CERTIFIEDTOOL award only benefits service and project management users. I want to make sure that our customers are able to instantly distinguish very good software solutions from those that are not so good. SERVIEW CERTIFIEDTOOL s not a business model of SERVIEW, it is a service for our customers."

Das Serview Gütesiegel "Serview Certified Tool"
4me, Inc.
Axios Systems GmbH
BMC Software GmbH
c.a.p.e. IT GmbH
Cherwell Software, LLC.
DCON
Efecte
FNT GmbH
Fortes Solutions
iET Solutions GmbH
ITOMIG GmbH
Ivanti, Inc.
Jungmann Systemtechnik GmbH & Co. KG
LeuTek GmbH
LeuTek GmbH
ManageEngine
Matrix42
Micro Focus
Nexthink
Nilex AB
OMNINET GmbH
OTRS AG
Planon B. V.
Projektron GmbH
SAP AG
ServiceNow, Inc.
Serviceware SE
TOPDesk Deutschland GmbH
USU AG
WSP Soft
XebiaLabs